Legal
Privacy Policy
Last updated 1 October 2026
This policy explains what personal data Dkleener Limited collects when you use this website or ask us for a quote, why we use it, who we share it with, how long we keep it and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Dkleener Limited is the controller of your personal data. We are a company registered in England and Wales (company number 13615279), with our registered office at 44 Chalkstone Close, Welling, DA16 3DJ.
For anything about your data, email info@dkleener.co.uk or call +44 7903 088021.
What we collect
When you send the quote form, we collect:
- your name, email address and phone number
- the service you are interested in, the type and length of contract, and the details you write in your message
- the date and time you sent the request
We then keep a record of how we handle your request: who in our team is dealing with it, notes from calls or emails with you, its status (for example quoted or booked) and, if you book, whether the work is done and paid.
Our hosting provider automatically logs basic technical information when you visit the site, such as your IP address, browser type and the pages requested. This is used to keep the site running and secure.
We do not use advertising or analytics trackers, and we do not sell your data. Please do not include health information or other sensitive details in your message unless they are needed for the job.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your request and preparing a quote | Taking steps at your request before entering into a contract |
| Booking and carrying out the cleaning, and taking payment | Performing our contract with you |
| Sending you an email to confirm we received your request | Taking steps at your request before entering into a contract |
| Keeping records of enquiries and work, and improving how we respond | Our legitimate interest in running and managing our business |
| Keeping invoices and payment records | Legal obligation (tax and company law) |
| Protecting the website and form from misuse and spam | Our legitimate interest in keeping our systems secure |
We will not send you marketing unless you have asked us to, and you can tell us to stop at any time.
Who we share it with
Only our staff who handle enquiries can see your details, through a secure staff area that requires an individual login. We also use these service providers, who process data on our behalf under contract and only on our instructions:
- Supabase: stores quote requests and our records about them (database hosted in Frankfurt, Germany (European Union)).
- Vercel: hosts this website.
- Resend: sends your confirmation email, and an alert to our team that contains no personal details, only a reference.
- Google (Gmail): our business email, which receives new request alerts that carry only a reference and a link, plus any correspondence with you.
We may also share data where the law requires it, or with professional advisers such as our accountant.
Transfers outside the UK
Some of these providers, or their support teams, are based in the United States or elsewhere. Where your data leaves the UK, we make sure it is protected by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework where the provider is certified) or by the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries that do not lead to work: 12 months after we last contacted you, then deleted.
- Customer and job records: for as long as you are a customer, then 6 years for tax and accounting.
- Server logs: kept by our hosting provider for a short period, usually no more than 30 days.
Your rights
You have the right to:
- get a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data
- ask us to limit how we use it, or object to us using it on the basis of legitimate interests
- ask for data you gave us in a format you can take to another provider
Some rights depend on the circumstances, for example we must keep payment records for tax purposes. To use any of them, contact us using the details above. We will reply within one month and there is normally no charge.
Cookies
The public website does not set cookies. Our staff area uses strictly necessary cookies to keep staff signed in; these are not used for tracking and do not need consent.
Keeping your data safe
Data is encrypted in transit, access to the staff area needs an individual login, and our database only lets active staff read quote requests. Staff who leave lose access straight away.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We will update this page if the way we use your data changes. The date at the top shows when it was last changed.